At South Yorkshire Eating Disorders Association (SYEDA), we are committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people who visit our website or engage with our services, how we use that information, the circumstances in which we may disclose it to others, and how we keep it secure.
We may update this policy from time to time, so please check this page occasionally for any changes.
If you have any questions about this policy or how we handle your personal information, please contact us at info@syeda.org.uk or call 0114 272 8822.
South Yorkshire Eating Disorders Association (SYEDA) is a regional charity supporting people affected by eating disorders.
SYEDA is a registered charity (no. 1114451) and a company limited by guarantee (no. 5689222).
Registered office: 13–17 Paradise Square, Sheffield, S1 2DE.
We may obtain information about you when you:
use our website;
submit a self-referral or enquiry form;
access one of our support services;
make a donation;
register to receive information about our services and activities;
apply to work or volunteer with us; or
otherwise contact or interact with SYEDA.
The personal information we collect will depend on how you interact with us. It may include information such as your name, address, telephone number and email address.
We may need to collect additional information when you access one of our support services.
If you make a donation online, your payment card information is processed by the relevant third-party payment provider and is not held by SYEDA.
We may use the information you provide to:
offer you an appointment;
assess your support needs;
provide our services;
process a donation;
seek your views or comments about our services;
notify you of changes to our services;
send you information that you have requested or consented to receive, including information about campaigns, appeals and fundraising activities; and
process an application to work or volunteer with us.
We review how long we retain personal information and only keep it for as long as it is needed for the purpose for which it was collected, or where we are required to retain it to meet our legal, regulatory or professional obligations.
We do not sell or rent your personal information to third parties.
We do not share your information with third parties for their own marketing purposes.
We will not normally pass your personal information to another organisation without your permission. There are, however, circumstances in which information may need to be disclosed, including where there are serious safeguarding concerns or where we are legally required to disclose information.
Where you use a third-party service through our website, such as an online payment service, information required to provide that service may be processed by the relevant third-party provider.
Information that you share with your therapist will be treated as confidential.
There are, however, circumstances in which confidentiality may need to be broken. These include where:
your therapist believes that there is a serious risk of harm to you or another person;
a child or vulnerable adult is at risk of harm or abuse;
information is disclosed concerning certain serious criminal or illegal activity; or
SYEDA is legally required to disclose information, for example by a court.
Where confidentiality needs to be broken, information will be shared only with the appropriate organisations or authorities. Where possible and appropriate, your therapist will explain what action is being taken.
SYEDA’s safeguarding procedures will be followed at all times.
Therapists also undertake regular clinical supervision in order to support safe and effective practice. They may discuss their work during supervision but will not disclose information that would enable you to be identified unnecessarily.
In line with our confidentiality arrangements, there will be no contact between a client and therapist outside SYEDA.
You can request a copy of SYEDA’s full Confidentiality Policy by emailing info@syeda.org.uk.
Your therapist may keep brief notes following sessions. These will be stored securely and handled in accordance with applicable UK data protection legislation.
You have rights in relation to the personal information SYEDA holds about you, including the right to request access to your personal data.
You can choose whether you wish to receive information and communications from SYEDA.
Where consent is required for a particular type of communication, we will only contact you in that way where you have provided the appropriate consent.
You can ask us to stop sending you marketing or other optional communications at any time.
It is important that the personal information we hold about you is accurate and up to date.
If your contact details change, or you believe information we hold about you is inaccurate, please contact us at info@syeda.org.uk or call 0114 272 8822.
You also have the right to request access to personal information that SYEDA holds about you and may have other rights under UK data protection law.
We take the security of personal information seriously and use appropriate physical, technical and organisational measures to protect information under our control against unauthorised access, use, alteration, destruction or loss.
Our website may contain links to websites operated by other organisations. SYEDA is not responsible for the content or privacy practices of those websites, and this Privacy Policy does not cover information collected by them.
We take particular care to protect the privacy of children and young people.
If you are aged 16 or under, please obtain permission from your parent or guardian before providing personal information through our website where appropriate.
